FAQs

Yes, all orders are sent with tracking.

Your tracking details are automatically sent to your email by Royal Mail on the evening your order is shipped. Occasionally, their system may not send the tracking email.

If this happens, there’s no need to worry. If your parcel hasn’t arrived on the expected delivery day, contact us and we’ll make it a priority to check your order and send your tracking details the following day.

All orders placed and paid for before 11am, Monday to Friday, are dispatched the same day.

While delivery is typically expected the next working day, this timeframe is not guaranteed. Please allow 1–3 working days for delivery, as postal delays can occur and are outside of our control.

We do not dispatch orders on weekends or bank holidays. Orders placed after 11am, on weekends, or on bank holidays will be dispatched on the next working day.

During busy periods (including Christmas and other peak seasons), delivery times may be extended due to increased demand within the postal network. We kindly ask customers to allow additional time for delivery during these periods before contacting us.

Our tracked shipping system with Royal Mail is in place for the protection of both you and us. All delivery decisions are based strictly on the tracking information provided by Royal Mail, and this is considered final.

If Royal Mail tracking shows “Delivered” or “Attempted Delivery,” we are unable to offer a reship under any circumstances.

This also applies if:

Delivery preferences have been changed (e.g. left with a neighbour or redirected to a different address)

Delivery instructions were amended after dispatch

The tracking status has been altered in any way

Additionally, we do not use a live return address. If Royal Mail tracking shows that a parcel has been “Returned to Sender,” we are unable to offer a reship.

We cannot accept responsibility for:

Incorrect address details provided at checkout

Access issues at the delivery address

Missed deliveries

Courier errors once tracking confirms delivery or attempted delivery

Ordering works just like any standard e-commerce website. Simply add your chosen items to your basket and proceed to checkout.

At checkout, you’ll be prompted to complete payment via cryptocurrency or bank transfer.

If you choose bank transfer, the payment details will be sent to your email after checkout. Please ensure payment is made promptly so your order can be processed and dispatched as quickly as possible.

For step-by-step guidance, please refer to our “How to Order” page and our “How to Buy Cryptocurrency” page.

If an item you have ordered becomes unavailable after purchase, it will be replaced with the closest alternative of equal value.

Please note that we do not offer returns.

Due to the nature of our business, we’re unable to share specific details about our packaging methods.

However, all orders are packaged with maximum discretion and care. Our packaging is designed to be secure and unidentifiable, ensuring that nothing about the parcel would raise suspicion.

We take pride in our standards and prioritise the privacy and protection of our customers at every stage.

It is the customer’s responsibility to ensure all shipping details are entered correctly at checkout.

If you realise you’ve made an error after placing your order, please contact us on Telegram immediately so we can attempt to correct it before dispatch.

We do not offer refunds for orders where incorrect shipping information has been provided.

Your privacy and security are extremely important to us.

We do not share customer information with third parties. Only registered customer details are stored, and our servers are maintained in a separate secure location. In the unlikely event of a security breach, we have strict procedures in place to permanently destroy sensitive data.

Cryptocurrency transactions are recorded on the blockchain; however, they do not contain personal information. For additional privacy, we regularly update our wallet addresses.

For your security, please ensure you only send payment to the wallet address displayed on the checkout page.

Due to the nature of our website and age restrictions (18+), some internet service providers may limit or block access.

If you are experiencing difficulty accessing the site, it may be due to network restrictions. In these cases, using a VPN service can help bypass these limitations. There are several free and paid VPN options available to download.

If you have any additional questions, feel free to message us on Telegram.

Our team responds the same day, with replies typically almost instantaneous during regular working hours. You’re in safe hands, we’re here to assist you quickly, professionally, and discreetly.